1. Login to your WellnessLiving account via the link above.
2. Cancel the upcoming lesson
3. If the lesson is canceled with more than 24-hour notice, a lesson credit will appear on your account.
4. Request an appointment at the new day and time, use the available lesson credit for payment.

We are here to help, too! If something isn’t working, email us at schedule@thevoicelabinc.com

Pay-Per-Lesson payments auto-charge at the completion of each lesson, for the next upcoming lesson.

Monthly Lesson Payments auto-charge on the 25th of each month, for the upcoming calendar month’s lessons.

Lesson fees are the same for all teachers and all lesson lengths or frequencies.

The name and pronouns you provide in your “Profile Details” is the name we will use to address you and will appear on all of your appointment notifications, which you can update at any time.  The only place where you may be required to enter a different name is under “Billing,” where you will need to provide the name associated with your credit card on file.

Absolutely. We want to do everything we can to ensure your comfort and safety. Just let us know how we can help. We can also use different subject lines or language in emails and voicemails.

We no longer offer gift cards or pre-purchased gift lessons. One of our core values is agency, so it’s important to us that students are choosing to engage in voice lessons of their own volition for their own reasons. We can send a voucher to your loved one to let them know that you are here to support their voice journey, if they so choose. You can also visit our merch store if you’d like to gift your loved one a fancy, new The Voice Lab tote or travel tumbler!

• A computer or device that can run Zoom and has a working microphone and camera
• Adequate internet access and a quiet environment where you feel safe (no driving, please!)
• Any other requirements, as specified by your teacher

Your instructor’s Zoom link is included in all appointment reminder emails from WellnessLiving.

If you’re new to Zoom, check out these helpful tutorials: ZOOM TUTORIALS

Instructors and students are expected to have adequate internet access, video, and audio for their lessons.

If your instructor has a technical problem and cannot continue the lesson, the lesson credit will remain on your account for future use. If you have a technical problem and cannot continue the lesson from your end, the lesson credit is forfeited.